Shipping policy

Shipping Policy

All merchandise is generally processed and prepared for shipment within 2-3 business days of receiving the order, Monday through Friday (business days only).

Orders placed on Saturday, Sunday, or on a public holiday will be processed on the next business day. In such cases, the merchandise will be shipped within 5 days of the next business day.

Partner Carriers

All orders are shipped via reputable national and international carriers, including FedEx, UPS, and DHL, to ensure reliable and secure delivery.

Order Processing Time

Standard Service (General)
Under normal circumstances, orders are delivered within 7 business days from the date of shipment. Delivery times may vary depending on the destination, carrier workload, and other factors outside our control.

All delivery timeframes are estimates only and are not guaranteed.

Tracking Information

As soon as a shipping label has been created for your order, we will email you:

  • Your tracking number, and
  • A link to track your package on the carrier’s website.

In general, a tracking number will be issued and sent to your registered email address within approximately 7 business days after your order has been processed.

Please allow up to 48 hours after receiving the tracking number for the tracking status to update and become fully searchable on the carrier’s website.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address that can be verified and reached by postal or courier services.

If your package is not delivered, delayed, or returned to us due to an incorrect, incomplete, or unclear shipping address, or due to the address being undeliverable by the carrier:

  • We do not provide refunds for the order on this basis, and
  • Any reshipment, if offered, may require payment of additional shipping fees.

Customs and Duties

There are no customs fees or duties to be paid by the customer for shipments within the European Union.

Definition of Business Days

For the purposes of this Shipping Policy, “business days” are defined as Monday through Friday, excluding weekends and officially recognized public holidays in Italy.